Below is information regarding the errors that may be encountered while using your RPM2 inserts and how to resolve them.
|An insert has become disconnected from the device.||While Idling||Needs to be charged|
|An insert has become disconnected from the device.||While recording an exercise||Needs to be charged|
|An insert has become disconnected from the device.||While transferring data recorded from an exercise||Needs to be charged|
|No data was produced from the performed exercise||Displaying dashboard||Calibration performed improperly|
|Could not connect to the inserts||App start||Bluetooth not turned on|
|Could not connect to the inserts||App start||Inserts not in range|
|Could not connect to the inserts||App start||Out of Battery|
Inserts must remain within 30 feet of your smart device or connection may be lost and you may not realize this until after performing another app function, thus potentially corrupting the exercise data causing a repeat of the exercise.
After working through the above troubleshooting list, and your issues are still unresolved, please email us with our Contact Us form: Contact Us
In the body of the email please state you have exhausted the online troubleshooting and clearly state the nature of your problem so the appropriate technical support person can be of assistance.
**iOS users: If all else fails, double tap the Home Button, swipe up to clear the app from your phone then reopen the RPM2 app.